JLD Innovation Pty Ltd (ACN 610 948 706) trading as IndyForms
Last updated: 11 November 2026
1.1 These Terms govern your use of the IndyForms website at www.indyforms.com, the IndyForms platform and any related services (together, the Services). The Services are provided by JLD Innovation Pty Ltd (ACN 610 948 706) trading as IndyForms, of 36 West Street, Burleigh Heads QLD 4220 (IndyForms, we, us).
1.2 In these Terms:
1.3 If you have signed a separate Software Licensing Agreement or order form with us, it applies to the extent it differs from these Terms.
2.1 You accept these Terms when you create an account, start a free trial, purchase a Subscription or tick to accept them in the platform.
2.2 If you accept on behalf of an organisation, you confirm you have authority to bind it. You must be at least 18 years old.
3.1 IndyForms is a web-based platform for digital forms, documents, workflows and compliance management.
3.2 Plans are priced per Administrator. Non-administrator Users are unlimited on every plan unless your plan says otherwise. Current plans, features and prices are shown on our pricing page.
3.3 We regularly improve the Services and may add, change or remove features. We won't materially reduce the core functionality of your plan during a Billing Period you have already paid for.
3.4 You are responsible for choosing a plan that suits your needs. We encourage you to use the free trial to check this before you subscribe.
4.1 New customers can try the Services free for 14 days. No payment details are needed to start a trial.
4.2 Trial accounts may have limits, including a capped AI allowance. Done-for-you services are not included in the trial.
4.3 When the trial ends, your account becomes read-only until you purchase a Subscription. There is no free plan.
5.1 Subscriptions are billed in advance for each Billing Period, either monthly or annually. All prices are in Australian dollars and exclude GST unless stated otherwise.
5.2 Your Subscription renews automatically at the end of each Billing Period, and we will charge your nominated payment method, until you cancel under clause 7.
5.3 Fees are based on the number of Administrator licences on your account. If you add Administrators during a Billing Period, we may charge a pro-rata amount for the rest of that period.
5.4 Payments are processed by our payment provider (currently Stripe). You agree to keep your payment details current.
5.5 If a payment fails, we will let you know and try again. If the amount is still unpaid 14 days after the due date, we may suspend your account until it is paid. You are responsible for any bank fees or collection costs caused by a failed or reversed payment.
5.6 Annual Subscriptions are a commitment for the full year. The annual discount is given in exchange for that commitment.
6.1 Upgrades take effect straight away. We will charge the pro-rata difference for the rest of the current Billing Period.
6.2 Downgrades (a cheaper plan or fewer Administrators) take effect straight away. Any unused amount from the current Billing Period is credited toward your next invoice(s). It is not paid out as cash.
6.3 We may change our prices. We will give you at least 30 days' notice by email. A new price applies from your next Billing Period after the notice period ends, and never to a period you have already paid for.
6.4 If you don't accept a price change, you can cancel before it takes effect under clause 7.
7.1 There are no lock-in contracts on monthly plans. You can cancel your Subscription at any time from your account settings or by emailing administration@indyforms.com.
7.2 Cancellation takes effect at the end of your current Billing Period. You keep full access until then, and you won't be charged again.
7.3 If you cancel an annual Subscription, it ends at the end of that annual Billing Period. It will not renew.
7.4 Cancelling does not entitle you to a refund for the current Billing Period, except as set out in clause 8.
7.5 Before your access ends, you should export any Customer Data you want to keep (see clause 12).
8.1 Because Subscriptions are billed in advance, can be cancelled at any time, and come with a free trial so you can test the Services first, Subscription fees are not refundable. This includes:
8.2 We will give a pro-rata refund for the unused part of a paid Billing Period if:
8.3 In other cases we may, at our discretion, offer a refund or account credit. Doing so once does not oblige us to do so again.
8.4 Approved refunds are paid to the original payment method, usually within 5 to 10 business days.
8.5 If you dispute a charge with your bank (a chargeback) without first contacting us, we may suspend your account while the dispute is resolved.
9.1 You can use payment fields in your forms to take payments from your own clients, families or customers (Payers). These payments go through your own Stripe account.
9.2 You are the merchant for these payments. IndyForms is not a party to them and does not hold the funds.
9.3 You are responsible for your own refund policy, for issuing any refunds to Payers, and for disputes, chargebacks, fees and tax relating to those payments.
9.4 Refunds of form payments have nothing to do with your IndyForms Subscription. They do not change or cancel it.
10.1 We offer paid services such as migrating your existing forms, building forms, policies and procedures, and setting up automations (Professional Services). These are not included in any Subscription or the free trial.
10.2 Professional Services are scoped and priced in a separate quote. The quote sets out what's included, the price and the payment terms.
10.3 Once work has started, fees for Professional Services are not refundable, except under the Australian Consumer Law. Deposits secure our team's time and are not refundable once work is scheduled.
10.4 Extra work outside the agreed scope will be quoted before we do it.
11.1 You are responsible for everything that happens in your account, including what your Users do. Keep login details secure and tell us straight away if you suspect unauthorised access.
11.2 Each Administrator licence is for one named person and must not be shared.
11.3 You must use the Services lawfully. You must not:
11.4 You are responsible for making sure your forms, documents and processes meet the laws and standards that apply to your business (for example the NDIS Practice Standards, Aged Care Quality Standards or the National Quality Framework). IndyForms is a tool that supports your compliance. It does not make you compliant.
12.1 You own your Customer Data. You give us a licence to host, process and back it up only as needed to provide and support the Services.
12.2 Customer Data is hosted in Australia on Microsoft Azure. Our information security management system is certified to ISO/IEC 27001. We handle personal information under our Privacy Policy and the Privacy Act 1988 (Cth).
12.3 You are responsible for having the right to collect and store the personal information you put into the Services, including any consents your Users or clients need to give.
12.4 You can export your Customer Data at any time while your Subscription is active.
12.5 After your Subscription ends, your account becomes read-only so you can export your data. We may permanently delete your Customer Data at any time after that, at our discretion, except where the law requires us to keep it. We recommend exporting anything you need before your Subscription ends. We can't recover deleted data.
12.6 If you need help exporting large volumes of data, we can quote this as a Professional Service.
13.1 The Services include AI features, such as Ask Indy, that can generate and edit forms, documents and other content (AI Content). AI usage may be limited by plan.
13.2 AI Content may contain errors, be out of date, or not match the laws and standards that apply to you. It is not legal or professional advice.
13.3 You must review AI Content before you rely on it or put it into use. You are responsible for how you use it.
13.4 We do not use your Customer Data to train third-party AI models.
14.1 We own the Services, the website, our software, templates, branding and all related intellectual property. These Terms don't transfer any of it to you.
14.2 While your Subscription is active, we give you a non-exclusive, non-transferable right to use the Services for your own business purposes.
14.3 Forms you build from our marketplace templates are yours to use while you are a customer. You may not resell or redistribute our templates.
14.4 If you send us feedback or suggestions, we may use them freely without paying you.
15.1 Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, including consumer guarantees. This includes your right to a refund or other remedy if there is a major failure with the Services.
15.2 Where the law allows us to limit our liability for failing to meet a consumer guarantee, our liability is limited to supplying the Services again or paying the cost of having them supplied again.
15.3 To the extent the law allows, all other terms, warranties and conditions not set out in these Terms are excluded.
15.4 We work to keep the Services available and secure, but we don't promise they will be uninterrupted or error-free. Scheduled maintenance will be done outside Australian business hours where practical. Occasional outages, maintenance windows and outages caused by third parties (such as our hosting or internet providers) are not a breach of these Terms and do not entitle you to a refund or credit.
16.1 Subject to clause 15, our total liability to you for anything arising from the Services or these Terms is limited to the Subscription fees you paid us in the 12 months before the claim arose.
16.2 Subject to clause 15, we are not liable for indirect or consequential loss, including loss of profit, revenue, data, opportunity or goodwill.
16.3 You indemnify us against claims, losses and costs (including reasonable legal costs) arising from your Customer Data, your breach of these Terms, or your use of the Services in breach of the law. Your liability is reduced to the extent we caused or contributed to the loss.
16.4 We are not liable for any loss caused by you or your Users, including deleting or overwriting data, setting up forms, workflows or permissions incorrectly, sharing login details, relying on AI Content without checking it, or not exporting data before your Subscription ends.
17.1 We may suspend or end your access, with notice where reasonable, if:
17.2 We may stop offering the Services, or a plan, by giving you at least 60 days' notice. If we do, we will refund any prepaid fees for the period after the Services stop (clause 8.2).
17.3 Clauses 8, 9, 12, 14, 15, 16 and 18 continue after these Terms end.
18.1 Disputes. If a dispute arises, either party must give the other written notice describing it and the outcome sought. Both parties will try in good faith to resolve it within 28 days. If it isn't resolved, either party may refer it to mediation in Brisbane, with mediator costs shared equally. Nothing stops either party seeking urgent relief from a court.
18.2 Changes to these Terms. We may update these Terms. We will give at least 30 days' notice of material changes by email or in the platform. Changes apply from your next Billing Period. If you don't agree, you can cancel before they take effect.
18.3 Notices. We will send notices to the email address on your account. Send notices to us at administration@indyforms.com.
18.4 Governing law. These Terms are governed by the laws of Queensland, and the parties submit to the courts of Queensland.
18.5 Severance. If any part of these Terms is invalid or unenforceable, it is severed and the rest continues to apply.
18.6 Assignment. You may not transfer your account without our written consent. We may transfer these Terms to a related company or a buyer of our business, with notice to you.
18.7 Entire agreement. These Terms, our Privacy Policy and any order form or Software Licensing Agreement you have signed are the whole agreement between us about the Services.
